Privacy Policy

Who we are

 Our website address is: https://ostomysupplies.co.za.

Comments

 When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

 Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

DISCLAIMER – PROTECTION OF PERSONAL INFORMATION ACT

Ostomy Supplies SA (Pty) Ltd would like to welcome you to its website.
By viewing this website you hereby acknowledge that you have read and accepted the following Protection of Personal Information (POPI) disclaimer.
You understand and agree that all information provided, whether personal or otherwise, may be used and processed by the “owner” of this website, and such use may include placing such information in the public domain.

Further by continuing to access this website you specifically agree that the Company will use such information provided by you, irrespective of the nature of such information.

Ostomy Supplies SA (Pty) Ltd shall take all reasonable measures to protect the personal information of users and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Promotion of Access to Information Act, Act 2 of 2000 (“PAIA”) and the Protection of Personal Information Act, Act 4 of 2013 (“POPI”).

The PAIA and POPI Acts are available online at www.gov.za/documents/acts.

As per the POPI Act personal information refers to information that identifies or relates specifically to you as a person or data subject, for example, your name, age, gender, identity number and your email address. A definition of personal information can be found in the Ostomy Supplies SA (Pty) Ltd POPI policy.

The Collection of Personal Information

Employee and Contractor Information

• To Remunerate the person;
• To comply with laws authorising or requiring such processing, including (but not limited to) the Basic Conditions of Employment Act 75 of 1997; the Labour Relations Act 66 of 1995 as amended; the Employment Equity Act 55 of 1998; the Occupational Health and Safety Act 85 of 1993, the Income Tax Act 58 of 1962 and the VAT Act 89 of 1991;
• To Admit the person to the Pension Fund and/or Medical Aid providers, if applicable;
• To conduct criminal, credit, employment reference, and other related reference checks;
• To provide value-added services such as human resource administration, training, performance reviews, talent management and other reasons related to the management of employees and/ or contractors.

Customer Information

• To render customer-related services and administration of customer accounts;
• To conduct criminal, credit, reference, and other related reference checks.
• To authenticate the customer;
• To provide the customer with information which Ostomy Supplies SA (Pty) Ltd believes may be of interest to the customer, such as information relating to public awareness campaigns and matters of general public interest in which Ostomy Supplies SA (Pty) Ltd is involved or has decided to lend its support to.

Supplier and Third Party Contractor/Service Provider Information

• To secure the products and services of the supplier/service provider or contractor as part of Ostomy Supplies SA (Pty) Ltd product and service offering;
• To manage the Ostomy Supplies SA (Pty) Ltd supply chain and relationship with the supplier and/or contractor for any purposes required by law by virtue of the relationship between the supplier and Umgeni Water;
• To render services relating to the administration of supplier/service provider or contractor accounts;
• To provide the supplier/service provider or contractor with information which Ostomy Supplies SA (Pty) Ltd believes may be of interest, such as information relating to public awareness campaigns and matters of general public interest in which Ostomy Supplies SA (Pty) Ltd is involved or has decided to lend its support to.

Sources of Personal Information

Personal information may be collected from the following sources:
• Directly from the person when he/she applies for any Ostomy Supplies SA (Pty) Ltd related employment, provide services to Ostomy Supplies SA (Pty) Ltd, submit forms requests or transactions, use our websites or make use of any of the Ostomy Supplies SA (Pty) Ltd services;
• From public registers, credit bureaus and law enforcement agencies and any other organisation from which Ostomy Supplies SA (Pty) Ltd may acquire your information;
• From people and entities employed by Ostomy Supplies SA (Pty) Ltd to provide services to Ostomy Supplies SA (Pty) Ltd which may be legally entitled to provide Ostomy Supplies SA (Pty) Ltd with personal information.

The Storage of Personal Information

All personal information collected by Ostomy Supplies SA (Pty) Ltd will be stored as follows:
• In a secure and safe manner according to strict information security principles with safeguards to ensure its privacy and confidentiality;
• For no longer than is necessary to achieve the purpose for which it was collected unless further retention is:

Required by law or contractual obligation;

Otherwise reasonably required by Ostomy Supplies SA (Pty) Ltd for lawful purposes related to its functions and activities;

Retained further with the person’s consent:

After which the information will be de-identified and disposed of as per the Ostomy Supplies SA (Pty) Ltd Control of Records policy.

Sharing of Personal Information

Any information supplied to Ostomy Supplies SA (Pty) Ltd will be treated as confidential and Ostomy Supplies SA (Pty) Ltd will not disclose information unless legally permitted thereto. No information will be transferred to a Third Party without the explicit consent of the data subject unless legally obliged thereto. By providing the personal information, the data subject agrees that Umgeni Water may transfer the information to the following people and organisations in pursuit of the data processing purposes set out in our POPI Policy:

• To the divisions and entities in Ostomy Supplies SA (Pty) Ltd, including directors, employees, contractors, agents, auditors, legal and other professional advisors who are authorised to process this information;
• To financial and government organisations who may request information from Ostomy Supplies SA (Pty) Ltd, in which case the data subject will be notified in advance; the provision of such information, including banks, governmental, judicial, regulatory and law enforcement bodies including the South African Revenue services and the National Credit Regulator;
• To persons employed by Ostomy Supplies SA (Pty) Ltd to provide services on our behalf and that adhere to principles similar to Ostomy Supplies SA (Pty) Ltd regarding the treatment of personal information;
• To any person to whom Ostomy Supplies SA (Pty) Ltd cede, delegate, transfer or assign any of our rights or obligations pertaining to products and/or services provided to the person or contracts concluded with the person;
• To any person who acts as legal guardian, executor of an estate, curator or in a similar capacity;
• To any person or persons who may be permitted by applicable law or that you may consent to, including persons or entities who may request such information to evaluate the credit worthiness of the person.

Your Rights regarding your Personal Information

A data subject (employee, contractor, supplier and/or customer) has the following rights to his/her personal information collected, processed and stored by Ostomy Supplies SA (Pty) Ltd:
• Right of access to and the right to rectify or update the personal information collected;
• The right to object at any time to the processing of the personal information in which event the consequences of the objection will be explained to the data subject;
• The right to request Ostomy Supplies SA (Pty) Ltd to no longer process the personal information of the data subject should the information not be required for further processing or by law.

General Conditions pertaining to Personal Information
Ostomy Supplies SA (Pty) Ltd accepts no liability whatsoever for any loss, damage (whether direct, indirect, special or consequential) and/or expenses of any nature whatsoever which may arise as a result of, or which may be attributable directly or indirectly from information made available on these pages or links, or actions or transaction resulting there from.

The Laws of the Republic of South Africa will govern all terms and conditions of any products and services contained in these pages. Should you request products or services through the Ostomy Supplies SA (Pty) Ltd Website you hereby consent and submit to the jurisdiction of the South African courts in regard to all proceedings, actions, applications or the like instituted by each party against the other, and in any way arising from any stated terms and conditions. If you do not agree to be bound by
these terms, please exit this page and do not access or use the website.